Terms
Please read these terms and conditions carefully.
Please read these terms and conditions carefully.
By viewing and using our website, you are agreeing to the terms that appear below. These terms & conditions apply to both personal and business users of the website. A separate Privacy Policy can be found on the site.
The site is owned and run by Registry Trust Limited, a not for profit company limited by guarantee (registered in Cardiff No 1896592) and based in England. Our address is 173-175 Cleveland Street, London W1T 6QR and we can be contacted by post at this address or by email at info@trustonline.org.uk
We may make changes to any of the web pages or content (including these terms & conditions) at any time. Changes to the terms and conditions will be indicated by displaying the Date of Last Issue at the end of these terms & conditions. By continued use of the website after we make the changes, you are agreeing to the changes.
Trust Online website may from time to time be unavailable to allow for essential maintenance and update and Registry Trust Limited cannot guarantee the availability of the site. Please return to the site the following day if it is after 1900 or any time on a Sunday and after 2 hours if it between 0800 and 1900 Monday to Saturday.
If you have a complaint with regards to the service or the contents this should initially be addressed to Customer Services stating clearly the subject of the complaint, when the search was made where applicable, and your email address or account number. All complaints are monitored internally and will be treated in priority order. If you are not satisfied with the response given to you or after 21 days from raising a complaint you have not received a response, you have the right to have your complaint reviewed by the Complaints Manager at Registry Trust Limited.
Complaints sent by email should have clearly identified in the title COMPLAINT and CUSTOMER SERVICES or COMPLAINTS MANAGER to complaints@registry-trust.org.uk
Complaints will be acknowledged within 5 working days and we aim to respond within 14 working days.
We or our licensors own all the rights to all the materials contained in the website (we call this ‘the content’) this includes patents, copyright, database rights and trademarks.
As a user you can:
We do not give you the right and you must not pass on, sell, publish or make profit from any of the content without first getting written agreement from Registry Trust Limited. By making trademarks and logos available on the web site, we are not giving you permission to use them.
The content of this website contains personal data held as part of the registers containing judgments, orders and fines. We are obliged to make this information available for a fee to anyone who wishes to search the register.
We update the content from data that is supplied to Registry Trust from a number of sources and we take reasonable care to check that the content is accurate and complete before we add it to the website. We will not be responsible for any mistake, internet access or for the accuracy of the content in any way and you enter data, download, print or use the content entirely at your own risk.
You are advised that any content downloaded onto your computer or printed should be used solely for your own personal or business use and is subject to the Data Protection Acts. If you use this content for any business purpose and store the data on your computer you may need to register the use under the Data Protection Acts – more details can be found from the Information Commissioner’s Office within the official website at http://www.informationcommissioner.gov.uk
Access to the register by way of a search will incur a fee payable prior to each search made by you. If you opt to pay on-line by our secure payment facility, Registry Trust Limited will not store any information in respect of your credit or debit card as these are processed by a reputable third party.
If you are a business user your account must be in credit before you can make a search and the fee will be deducted from your credit balance each time a search is made.
It is your responsibility to check that the details of the search have been entered correctly when submitting the search request. Fees cannot be refunded once a search has been made even if the user has incorrectly entered the data used in the search.
The website contains links or references to other websites or services provided by organisations that are independent from Registry Trust Limited. Although we include these links we do not in any way endorse, recommend or promote the products or services contained in these websites. If you have any complaints about the material on these sites you should contact the party providing the website or service.
You must not link to this site without first getting the written permission of Registry Trust Limited.
The terms will be governed by, and interpreted under English Law. You agree by using this site that the English courts will have full authority to settle any dispute that may directly arise or are in connection with these Terms & Conditions.
Date of Last Issue – 12th January 2009