Payments online can be made by debit/credit card or Paypal.
If you wish to pay by cheque/postal order, the search request will need to be sent by post. Please note that you will only receive your report once the cheque has been cashed. Cheques/postal orders should be made payable to Registry Trust Limited and sent to:
If you are an account customer and wish to make a payment by bank transfer, please contact customer services 020 7380 0133.
Before you apply for credit, search the information held on the Registers is up to date. Are records correctly registered as paid? Have records you didn't know about been sent to an old address?
If a lender has turned you down, search the Registers to see if that explains why.
You may have paid what you owed - but have either you or the claimant told anyone? Make sure your record is up to date. For further information on updating the Registers please see ‘satisfying/cancelling a record’.
A few months after moving house, search to make sure there are no records issued to your old address without your knowledge.
If you're a tenant about to hand over a deposit, you can search whether the landlord has been taken to court. Or if you're a landlord taking on a new tenant, you search whether they've had money problems or trouble paying their bills before.
Companies can often find people to give them a good reference. It's how often things go wrong you want to know about. Use the registers to see whether the company or tradesperson you're dealing with has a history of court records.
Ensure your customers and suppliers pay their bills and deliver their goods before agreeing to work with them.
Your interviewee might have a great CV and references; the Registers can help ensure you make a more informed decision.
Exact matches are returned if the searched details you have provided are identical to a record(s) held on the Registers’.
TrustOnline is an automated way to search the Registers. To provide complete results, we sometimes include records that, although not identical, are very similar in name to the details searched. If any register shows a slight variation in the name (i.e. spelling or just an initial), the result will list this as 'possible'.
It is your responsibility to determine whether any record in the search result, relates to the name searched.
Records on the Registers’ that are not fully paid, are unsatisfied records.
Please note that a discharge from bankruptcy does not affect any records on the Register; the records will remain for six years.
Records on the Registers’ that are paid in full and where the defendant has supplied proof of payment to the court (for England and Wales records) or Registry Trust (for other regional records), are satisfied records.
A ‘nothing registered’ result is returned, when the records held on the Registers’ do not match the details submitted in the search request.
Nothing registered can mean that either:
When a ‘nothing registered’ result has been returned, the search fee is applicable, as a search of the Registers has been conducted.
For pay-as-you-go customers, the search report will be emailed as a PDF attachment to the email address supplied by you. If you use a spam filter, please amend the settings to accept emails from email@example.com to be sure you receive your report.
If you continue to experience problems, please contact Customer Services on 020 7380 0133.
There could be several causes for this. Firstly, make sure you do not have a popup blocker enabled on your browser. Secondly, there can be a conflict if Adobe Acrobat Standard (not Adobe Reader) is installed on your computer. If Adobe Standard is installed, go to the 'Internet' sub-category in the Preferences window and check that 'Display PDF in browser' is enabled.
If you continue to experience problems, please contact Customer Services on 020 7380 0133
A certified copy of any judgment, order or fine appearing on the Register for England & Wales can be provided, upon request, for a further fee of £10.00. Please send a cheque/postal order made payable to ‘Registry Trust Ltd’ by post to:
The person who owes the money.
The person the money is owed to.
All records are kept on the Registers for a period of six-years from their date of judgment, except for England & Wales Magistrates Courts Fines defaults which are kept for five years from the date of conviction.
Judgments and decrees paid within one calendar month can be removed from the Register. Where the judgment or decree is paid outside one calendar month, the judgment will be marked as ‘satisfied’ but will remain on the Register for the six-years.
Information may not be registered or used by credit reference agencies if it is incomplete or fails to meet the tests of the data protection laws.
It is important for all defendants to be clearly identified by forename and surname to avoid confusion between people with similar names at the same address.
In the first place: the claimant, plaintiff, pursuer or applicant. Defendants have an opportunity to correct it when the claim is received. If advice is required when filling out an application, claimants can contact the court staff for support.
There are a variety of orders that a judge can make in a possession hearing. For more details, click through to the Gov.uk website here.
The only orders reflected on the Register of Judgments, Orders and Fines are those where a money judgment is attached to the possession order. These orders will appear on the Register once the action has been taken to enforce payment of the monetary award.
No. We cannot be held responsible for information held by credit reference agencies, as we have no control over privately maintained records.
There are three agencies that purchase consumer information and eight agencies that purchase information about businesses. You will find their e-mail details on our useful links page.
The Insolvency Service is required to maintain registers of bankruptcies, debt relief orders and voluntary arrangements, keep them up-to-date and make them available to the public. The Individual Insolvency Register can be found at www.insolvencydirect.bis.gov.uk.
You can find the Scottish Register of Insolvencies on the website of the Accountant in Bankruptcy www.aib.gov.uk/bankruptcy.
Judgments included in a bankruptcy/sequestration will remain on the Registers for the statutory six-years unless they are paid in full and will then be marked as “satisfied”. Judgments/decrees are only cancelled on the Register if they are paid in full within one calendar month. For more details regarding satisfying/cancelling a judgment/decree please visit the help topics/Satisfying or cancelling a record section .